Open to leadership & consulting roles · Remote / LATAM

Global leader in

I build and scale training operations that move real business metrics — onboarding 10,000+ hires a year across LATAM, APAC & North America, and pairing instructional rigor with cutting-edge generative AI.

“You don't need a great question to get a great answer — but what you need for one is, actually, a great question.”

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Wadi Martinelli
8+ yrsL&D Leadership
10K+Hires / year
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Instructional Design Learning Analytics AI-Powered L&D Team Leadership Six Sigma Green Belt Change Enablement Instructional Design Learning Analytics AI-Powered L&D Team Leadership Six Sigma Green Belt Change Enablement
Three Disciplines, One Operator
01

Learning & Development

Onboarding, curriculum and enablement that move performance from day one.

02

Customer Success

Training tied to CSAT, QA and retention — learning customers actually feel.

03

Project Management

Cross-functional, multi-vendor delivery — on scope, on time, at scale.

Career Profile

Turning onboarding and enablement into measurable business outcomes.

Strategic, results-driven L&D leader with 8+ years building and optimizing training operations across global BPO, travel, financial, retail, health, technology, collections and sales sectors.

Based in
Bogotá, Colombia
Languages
Spanish · English · French
Focus
L&D Strategy · Project Mgmt
Edge
Generative-AI Enablement

I design scalable onboarding programs that support over 10,000 hires annually, and deliver measurable impact through curriculum redesign, performance consulting and operational alignment — lifting graduation rates from 50% to 85–90%, improving KPIs by up to 300%, and achieving 20–30% ROI through learning innovation.

My toolkit spans instructional design (ADDIE / SAM), LMS / LXP platforms, learning analytics, gamification and cross-functional project leadership — managing large, distributed teams and multi-vendor ecosystems across LATAM, Europe and the U.S., always anchored to ROI, engagement and compliance.

Impact by the Numbers

Outcomes, not activity.

A track record of training programs that show up directly in operational and financial performance.

0
New hires onboarded per year through structured, scalable training flows.
At scale
0
Graduation rate, raised from 50% by redesigning the onboarding journey.
Up from 50%
0
Lift in key KPIs — CSAT, AHT, QA and Sales — via performance-aligned training.
CSAT · AHT · QA · Sales
0
ROI delivered by optimizing resources and digital learning delivery.
Cost-to-serve down
0
Trainers, coordinators and managers led across three global regions.
LATAM · APAC · NA
0
Reduction in 90-day attrition through early-stage engagement strategies.
Retention
0
Concurrent learning projects sustained above 90% graduation.
In parallel
0
Years building and leading enterprise learning operations.
And counting
Experience

A decade across learning, technology and operations.

From hands-on facilitation to regional learning leadership — and an earlier life running IT and compliance.

Dec 2021 — Sep 2025
3 yrs 10 mos
Foundever
LATAM · APAC · NA

Senior Learning Manager

Owned regional learning operations across three continents, leading a team of 5 managers, 2 coordinators and 40+ trainers.

  • Coordinated end-to-end onboarding for 10,000+ new hires annually, raising graduation rates from 50% to 85–90%.
  • Elevated CSAT, AHT, QA and Sales by up to 300% by aligning training to business performance.
  • Delivered 20–30% ROI through curriculum, resource optimization and digital learning analytics.
  • Spearheaded multi-vendor, cross-industry onboarding implementations with operations, HR and client teams.
Team LeadershipROIMulti-vendorLearning Analytics
Nov 2019 — Dec 2021
2 yrs 2 mos
Foundever
National · Colombia

Learning Manager

Supervised national learning operations across multiple client accounts with 2 coordinators and 10+ trainers.

  • Elevated KPIs by over 200% through custom training content and data-driven coaching.
  • Sustained 90%+ graduation across eight concurrent learning projects.
  • Rolled out LMS & gamification (Centrical, Articulate 360, Moodle) with 150%+ ROI.
  • Lowered 90-day attrition by 50%+ with post-onboarding engagement touchpoints.
GamificationLMS RolloutRetentionCoaching
Jan 2018 — Nov 2019
1 yr 11 mos
Foundever
Bilingual · ES / EN

Learning Specialist

Facilitated onboarding across four vendor accounts, restructuring foundational programs for retention.

  • Devised blended learning combining instructor-led, asynchronous content and real-time coaching.
  • Drove content localization and LMS integration for Spanish & English markets.
  • Piloted new content delivery formats and digital learning tools.
FacilitationBlended LearningLocalization
Jan 2015 — Dec 2017
3 yrs
Tickets & Travel
Bogotá, Colombia

IT Manager

Led the company's entire IT infrastructure and help desk — network, device deployment and support.

  • Launched standardized technical onboarding (devices, SSO, access) reducing time-to-productivity.
  • Authored SOPs, quick-reference guides and micro-videos that cut repeat support tickets.
  • Enhanced data security with access controls and basic audit protocols.
IT InfrastructureSOPsOnboarding Systems
Jun 2013 — Dec 2014
1 yr 6 mos
GrupoVantech
Now VirtualEmily

Business Consultant / Researcher

Executed compliance & due-diligence verification in financial and criminal contexts.

  • Screened individuals against OFAC and INTERPOL watchlists for risk and compliance.
ComplianceDue DiligenceResearch
Skills & Tooling

Instructional craft, sharpened by emerging tech.

Deep L&D fundamentals — and an unusually current command of the AI tools reshaping how learning gets built.

The Edge

An AI-forward L&D innovator.

I don't just talk about AI in learning — I build with it. Synthetic video, voice cloning, generative imagery, AI music and locally-run models are part of how I prototype, produce and scale content faster and cheaper than traditional production.

◆Conversational AI
▶Synthetic video
✦Generative imagery
♫Voice & narration
♪AI music
⬢Local model compute

Strategy & Operations01

Strategic Planning & ExecutionTraining OperationsStakeholder ManagementChange Enablement (ADKAR / Prosci)Vendor ManagementCompliance ReadinessRisk & Audit MappingCX / Ops KPI AlignmentContinuous Improvement

Instructional Design02

ADDIE / SAMCurriculum ArchitectureVILT FacilitationEvaluation & ROI (Kirkpatrick / Phillips)Knowledge ManagementGamification & EngagementManager Enablement & CoachingLocalization

Platforms & Authoring03

Articulate 360Adobe CaptivateCamtasiaMoodleLearnUponSAP SuccessFactorsCentricalSCORM / xAPI / LRSHRIS–LMS (SSO)

Data, Project & Engagement04

Power BIQualtricsSmartsheetJiraAsanaMondayClickUpNotionMiro / MuralSalesforceZendeskHubSpot
Credentials

Certifications & languages.

Validated expertise across learning, quality and compliance — in three languages.

2024EF SET English CertificateC2 Proficient81 / 100
2024Six Sigma Green BeltProcess & continuous improvement
2013TOEFL iBT115 / 120
2013Anti–Money Laundering CertificationWorld Compliance
2015Microsoft Office Suite & Windows Server
Education
Coursework toward a B.A. in PsychologyPontifical Xavierian University · 2015–2017

Languages

0%
SpanishNative
0%
EnglishC2 · Proficient
0%
FrenchA2 · Foundational
Beyond Work

The human behind the strategy.

Curiosity doesn't clock out. Here's what fills the rest of my hours.

⌘
Builder at heartVibe coding, home automation and a self-hosted home server — I love wiring systems together and watching them just work.
🎮
Video GamesWorlds, systems & play
🛠️
TechnologyGadgets & tinkering
🖥️
Home ServerSelf-hosting & automation
🪛
DIYMaking & fixing things
🧠
PhilosophyBetter questions
📈
Financial AnalysisMarkets & models
🐱
MinnieMy cat & co-pilot
💛
DanielaMy wife & partner in everything
✈️
TravelingNew places & perspectives
📚
ReadingAlways mid-book
🎧
Live MusicIndie pop, rock & electronica
😄
ComedyUnwinding & laughing
Get in touch

Let's build something that learns.

Open to leadership roles, L&D consulting and the occasional good conversation. Contact details are hidden from bots — tap to reveal.

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